Privacy Policy

Introduction

Survivor Justice Group ("SJG," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information obtained through our website, communications, programs, services, and support resources.

By using our website or services, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect information that you voluntarily provide, including:

• Name
• Email address
• Telephone number
• Mailing address
• Information submitted through contact forms
• Information provided during consultations or support requests
• Communications sent through email, phone, SMS, or website forms
• Program participation information
• Other information you choose to provide

We may also automatically collect certain technical information, including:

• IP address
• Browser type
• Device information
• Operating system
• Website usage information
• Referral sources
• Pages visited
• Cookies and similar technologies

How We Use Information

We may use collected information to:

• Respond to inquiries
• Provide advocacy and support services
• Connect individuals with resources or referral partners
• Schedule appointments or consultations
• Deliver requested information
• Improve website functionality and user experience
• Communicate updates regarding services or programs
• Maintain records of interactions
• Comply with legal obligations
• Protect the safety and security of our users and organization

SMS Communications

If you voluntarily provide your mobile phone number and opt in to receive text messages, you consent to receive SMS communications from Survivor Justice Group.

These messages may include:

• Appointment reminders
• Follow-up communications
• Resource information
• Program updates
• Service-related notifications
• Support communications

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP to any message. For assistance, reply HELP.

Information Sharing

Survivor Justice Group does not sell personal information.

We may share information only in the following circumstances:

• With service providers assisting in website operation or communications
• With referral partners when authorized by the individual
• When required by law, court order, subpoena, or legal process
• To protect the rights, safety, or security of individuals or the organization
• During organizational restructuring, merger, or asset transfer where legally permitted

Any sharing is limited to what is reasonably necessary for the intended purpose.

Third-Party Services

Our website may utilize third-party services such as:

• Website hosting providers
• Analytics providers
• Customer relationship management systems
• Email marketing platforms
• SMS communication platforms
• Scheduling tools
• Payment processors

These providers maintain their own privacy practices and policies.

Cookies and Tracking Technologies

We may use cookies, pixels, analytics tools, and similar technologies to improve website performance, understand visitor behavior, measure marketing effectiveness, and enhance user experience.

You may adjust browser settings to refuse cookies, though certain website features may not function properly.

Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information.

Sensitive Information Disclaimer

Because electronic communications may not be completely secure, users should avoid submitting highly sensitive, confidential, emergency, medical, legal, financial, or safety-related information through website forms, email, or text messaging unless specifically requested.

Children's Privacy

Our services and website are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 without appropriate legal authorization.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

Your Rights

Depending on applicable laws, you may have the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent where applicable
• Opt out of certain communications

Requests may be submitted using the contact information below.

Retention of Information

We retain information only for as long as reasonably necessary to fulfill operational, legal, compliance, safety, and recordkeeping purposes.

Third-Party Links

Our website may contain links to third-party websites, organizations, shelters, advocates, attorneys, government agencies, or other resources.

Survivor Justice Group is not responsible for the privacy practices, content, or policies of third-party websites.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will become effective when posted on this page.

Contact Us

By using our website and services, you acknowledge that you have read and understand this Privacy Policy.